My stay at the Hilton Garden Inn was a mix of highs and lows. The location couldn’t be better, close to the Field Museum and other must-see spots. The room I had, a King Corner Room, offered spectacular views of the city skyline, just as I hoped. The room itself was roomy and had a cozy vibe. I especially liked the key access to the elevator for safety. that felt smart. I couldn’t enjoy breakfast during my stay, but the lobby had a snack spot which was a nice touch. Unfortunately, housekeeping fell short. I expected a cleaning every other day, but they never showed up. I also had issues with early check-in. I called to confirm but was hit with a fee upon arrival that I wasn’t previously informed about. That felt off. Customer service could use some work too. They were friendly but seemed overwhelmed with requests. Overall, I think it’s a solid option if you value location and views, but be prepared for some service hiccups.

The hotel had a cozy lobby with lovely decor that felt welcoming. The elevators were easily accessible, making it convenient for seniors like me to move around effortlessly. I truly appreciated the thoughtful touches throughout.

Quieter pool hours for seniors would be beneficial.